<tc>Return policy</tc>
All our articles are made to order, especially for you.
We accept the exchange of our products within a period of 14 calendar days, provided that they have not been used and come in perfect condition, with their labels intact, their original packaging and without any brand of makeup, creams or marks on the soles.
Once your return has been received and analyzed by our quality department, we will send you an email informing you whether or not it has been accepted. If it is accepted, and since these are products made to order, we will issue a voucher without expiration for the same amount that you paid so that you can redeem it in future purchases.
Items that have been customized or manufactured with specific measures, will not admit any change.
Only one change will be accepted per order, that is, if you change one item for another, this second you will not be able to change it again.
We recommend that you use a carpeted surface to try on your shoes; This way you will prevent the soles from being marked or stained. When you try on clothes, do it at a time of day when you are not wearing makeup or creams, to avoid unwanted stains.
To request an exchange, contact us here, indicating your order number, the product you want to exchange and how you prefer to send us the order.
You have two options:
-
Send it by your own means, making sure that we receive it within 14 calendar days, counting from when you received the order.
To the following address:
Millenium Courier, SL
To Bgo & Me attention
Polígono Industrial de Bergondo
Parroquia de Bergondo, R30
15165 Bergondo (A Coruña)
2. Let us take care of picking it up for you, with our courier company. In this case, we will charge you the collection costs corresponding to your area:
Península: 10€
Baleares: 24€
Canarias| Ceuta | Melilla: No disponible
Países UE: No disponible
Países fuera de la UE: No disponible
We are not responsible for import costs and customs fees generated by a return from a country outside the EU. These expenses will be deducted from the value of the voucher that we issue or must be paid by the customer if they are greater than the value of the voucher.
This change policy is applicable exclusively to online sales. Physical stores are governed by their own change policy, which you can check at the establishment itself.
Bgo & Me reserves the right not to accept a return, if it comes after the deadline or the item is not received in the same conditions as it was sent.